Return and Refund Policy

Overview

We value your satisfaction and strive to ensure that all products meet the highest quality standards. This Return and Refund Policy outline the conditions under which returns and refunds may be accepted.

Eligibility for Returns

We accept returns within 30 days from the date of purchase, provided that one or more of the following conditions apply:

• The item is faulty or not of acceptable quality.
• The item is unsafe.
• The item is not fit for its intended purpose; or
• The product does not match the sample or description provided at the time of purchase.

*Items that do not meet the above criteria are not eligible for return. *

Return Procedure

• Customers are responsible for all return shipping costs.
• Upon request, we may book a return shipping label (via Au Post) on your behalf; however, the corresponding postage fee will be deducted from the refund amount.
• In some instances, you can drop off your returns to our designated branches depending on your location. However, you will need to contact us first to notify for inspection of eligibility for your warranty claims.
• Returned items must be in their original packaging and accompanied by proof of purchase.
• Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Refund Terms

• Refunds are limited to the battery price only; shipping and handling charges are non-refundable.
• Approved refunds will be processed within 3–5 business days after the return inspection or dispute resolution is completed.
• Processing times may vary depending on the policies of the customer’s bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return due to health, safety, or hygiene reasons once opened or used. Please contact us prior to initiating a return to confirm eligibility.

Contact Information

For inquiries or assistance regarding returns and refunds, please contact us.